Rebooking or Requesting a Refund on Cancelled Southwest Airlines Flights
If you were one of the many hundreds of thousands of passengers whose flights were cancelled or severely delayed on Southwest Airlines over the holidays, company officials announced ways to request a refund or rebook without paying any additional fees.
All customers who had flights scheduled between Sunday, December 25 and Monday, January 2, will be able to rebook the flight or travel on standby without any additional fees.
For those whose flights were cancelled, refunds can be requested to the original form of payment. Customers who had significant delays between December 24 and January 2 can submit or email their receipts to Southwest for reimbursement. Company officials say they will honor “reasonable reimbursement requests for meals, hotels and alternate transportation.”
In a statement, Southwest officials said, “we will make things right for those we’ve let down, including our employees.”
Bank of America is estimating the holiday travel debacle will wind up costing Southwest Airlines somewhere between $600 and $700 million. A Southwest executive says it will take weeks to work through customers’ reimbursement requests. They’re also still working through a backlog of misplaced luggage.
