New Chick-fil-A On Washington Road Won’t Have A Drive-Thru Window. What?
The new Chick-fil-A on Washington Road in Augusta is replacing the traditional drive-thru window with a door. Yep, a drive-thru with a door.
Some Chick-fil-A locations are experimenting with replacing the traditional drive-thru window with a door. This allows team members to walk out and serve food to customers directly instead of passing the food to them from a window, which can feel a little impersonal or even lead to occasional dropped items. Outside meal delivery is also being tested where customers pull up in a designated spot to have their food brought out to them, complete with magnetic delineators which help separate staff from the vehicles and helps keep team members safe.
All this drive-thru innovation doesn’t mean that Chick-fil-A is neglecting its dine-in customers, however. With its new mobile ordering service, customers can order food from their table, tapping their phone on a special number on their table to associate the order with that location. Chick-fil-A has also been experimenting with a touch-button call service which will allow customers to add extra items to a previously placed order without having to leave their table. Not only does this offer that customer an extra layer of convenience, but it also further reduces the size of the queue and provides other customers with a more satisfactory experience.
“So many of our customers’ busy lives and commitments have them strapped for time,” added Cooper. “This technology will be particularly helpful for busy parents who can now head straight into the restaurant and have their meal brought to their table at their convenience, without waiting in line.”
You can see more on the @chickfilawashingtonrd Facebook page. Looks like we’ll be getting our chicken even quicker when this store is open.
Also….love the Eat Mor Chikin’ paint job on the Chick-fil-A building that is still under construction on Washington Road. Well done CFA!